Vistance Networks is seeking a Tech Support Engineer in Apodaca, Mexico to be the first technical contact for customers and to collaborate with Escalation and engineering teams on escalated cases. You will work with SE teams on larger networks and complex issues.
Responsibilities include documenting cases clearly, contributing to a knowledge base with tips and white papers, and ensuring SLA alignment while delivering high-quality service. On-site support and adaptable shifts may be required.
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📌 Technical Support Engineer - Frontline Escalations (Ciudad de México)
🏢 Vistance Networks
📍 Ciudad de México
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