Abouttheclient

Ourclientisagloballeading,end-to-endenterprisevolunteerengagementplatformpoweringover100millionvolunteerhours.Theyexisttoconnectcommunitiestoeventsandcausestheyarepassionateabout.Usedbyover3millionvolunteersacross26differentcountries,theirSaaSplatformpowersmassvolunteerprogramsacrosstheglobeforNot-for-Profits,localgovernment,sportingfederations,andmajorevents.Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance.

AboutTeamified

TeamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacrossIT,software,product,anddigitalinnovation.Wecollaboratewithleadingenterprisesandfast-scalingtechbusinessesworldwidetohelpthemaccessworldclasstalentand

accelerategrowth.Withoperationsacrosstheglobeourmissionistomakebuildinghighperformingglobalteamssimple,fast,andcost-effective.Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday.

JobSummary:

We’relookingforaTechnicalAccountManagerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,andarchitectsolutionsthatdrivemeaningfuloutcomes.Thisrolesitsattheintersectionoftechnicalconsultingandaccountmanagement—you’llbeequallycomfortablereviewingacustomer’splatformconfigurationasyouarepresentingastrategicroadmaptotheirleadershipteam.You’llactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess.Youarenotasupportagent—youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomer’senvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup.

KeyResponsibilities:





- Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond
- Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities
- Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomer’sbusinessgoalsandplatformmaturity
- Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations
- Managetechnicalescalationsend-to-end,liaisingwithEngineeringandProductteamstodriveresolutionandkeepcustomersinformed
- Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements)
- Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds
- DevelopandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviewsProvideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionandROI
- Bethevoiceofthecustomerinternally,providingstructuredfeedbacktoProduct,Engineering,andCustomerSuccessonhowwecanbetterserveourclients
- CollaboratecloselywithCustomerSuccessManagerstoensurealignedaccountstrategiesandseamlesscustomerexperiences




- Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin
- communityevents

RequiredSkillsandExperience

- 5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithinaSaaSenvironment
- Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion
- Strongtechnicalaptitude—comfortablewithplatformconfiguration,APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues
- Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity
- Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders
- Excellentstakeholdermanagementskills,includingexperienceengagingwithC-levelandseniorexecutives
- Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape
- Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously
- ExceptionalwrittenandverbalcommunicationskillswithmeticulousattentiontoDetail
- Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach
- Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam

Benefits:

- Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime.
- Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment
- Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams
- Adynamicsocialculturewithteamlunches,socialevents,andopportunitiesforcreativeinput
- LeaveBenefits

Ifyoupossesstherequiredskillsandareeagertocontributetoourteam'ssuccess,weencourageyoutoapplyforthisexcitingopportunity.

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📌 Technical Account Manager (México)
🏢 Teamified
📍 México