About Us We are a integral climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. We are looking for your talent, join our team and start your journey today!

Descripción Will provide customer service in a fast paced environment. Will process orders for customers including order entry, expediting, model and part number review, updating orders to comply with customer changes, maintain delivery performance on orders and provide communication to the customer and sales force for all order and shipment information. Must be able to work closely with operations, shipping, materials and scheduling to communicate customer needs. Must be able to manipulate customer websites.

Responsabilidades

- Manage and resolve customer issues
- Manage orders and shipping activities between manufacturing plants as well as from a manaufacturing plant/distribution center to the Customer
- Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team and external customers
- Maintain customer service process training documents specific to the Reynosa plant




- Work with the materials group, NA CSR team, warehouse personnel, trade compliance and sales team to meet critical customer needs
- Ensure accuracy of orders and shipment information in the Oracle systems
- Monitor shipments to meet monthly demand targets and customer on-time delivery

Additional Information Travel: 5%

Requisitos

- Able to speak both English and Spanish fluently
- Strong communication skills
- Strong computer skills – Oracle, Microsoft Office including email, excel and word
- Strong problem solving and teamwork skills
- Must be able to interface with all levels of management both internal and with external customers

Preferred:

- Oracle Experience a plus
- Bachelor’s Degree in Business or related field
- 2+ years experience in relevant field
- Customer service experience in a manufacturing environment preferred

Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness,



and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.

Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

谷轮的全球收入达到 50 亿美元，是一家全球领先的压缩产品、电子产品、软件和解决方案供应商，其产品广泛应用于受环境可持续发展的宏观和监管趋势影响而趋向变革的供暖、通风、空调和制冷（HVACR）领域。谷轮的其他产品包括其他供暖应用、食品服务和零售、运输以及医疗保健/生命科学。这项新业务还包括商业制冷设备的管理、监测和控制解决方案产品组合，以及在途冷藏货物温度条件测量和监测的软件解决方案，重点在全球性的能源管理/可持续性解决方案。

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📌 Customer Service Representative (Reynosa)
🏢 Copeland
📍 Reynosa