JDA Software seeks a Sr Support Engineer 2 to deliver outstanding customer support for the BlueYonder WMS system, resolving complex issues and ensuring high satisfaction. You will manage Tier 1/2 solutions, engage in early project implementation, and monitor SLA/SLO metrics to promote service quality and product stability.
Collaborating with account managers and partners, you will champion Knowledge-Centered Service, drive continuous improvement, implement monitoring tools, and mentor teammates