Tenant Operations Manager

/ Responsibilities:

This role provides dependable administrative and operational support to a family real estate office. The role coordinates tenant communications, reviews property and management company AR/AP, supports bookkeeping team oversight, and maintains accurate follow-up across day-to-day property management workflows.

‒ Serve as a professional point of contact for tenants, vendors, and internal stakeholders by email video conferencing, and phone.

‒ Review invoices and property expenses for reasonableness, correct property and account coding, and supporting documentation.

‒ Identify expenses that may require tenant chargebacks and flag discrepancies for management review.

‒ Coordinate with the external bookkeeping team and follow up on open requisitions, missing information, and corrections.

‒ Maintain task lists, trackers, records,



and documentation for property management workflows.

‒ Proactively follow up on outstanding requests, commitments, vendors, and tenant matters through completion.

‒ Support reporting, document preparation, data entry, and other administrative needs as assigned.

‒ Handle financial and tenant information with discretion and follow established security procedures.

- List programs to be used on this job. Yardi Breeze Premier (A MUST), Google Suite, Microsoft Word, Microsoft Excel
- Daily job hours: 7-3 M-F
- Workplace Preference: In-office

Job Type: Full-time Pay: From $20,000.00 per month

Experience

- Yardi Breeze Premier : 1 year (Required)

Language:
- English (Required)

Work Location: In person

📌 Tenant Operations Manager (Ciudad Juárez)
🏢 Smart Pro Connect
📍 Ciudad Juárez