Service Now Developer – Remote (Mexico)

We are seeking an experienced and highly skilled Service Now Developer with 6+ years of overall IT experience and strong hands‑on expertise in the Service Now platform to join a long‑term project with Tech Mahindra. This role is adecuado for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.

Key Responsibilities:

Design, develop, and maintain solutions on the Service Now platform.
Develop and customize functionality using Java Script, Glide scripting, Script Includes, and Scheduled Jobs.
Design and implement backend APIs, data structures, and integrations to support content delivery and search capabilities.
Troubleshoot issues across Service Now content pipelines and identify root causes across system components.
Collaborate with cross‑functional and distributed teams in Agile/Scrum environments.

Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specialization

Technical Skills Required:

6–10 years of total experience in software or platform development.
5+ years of hands‑on experience with Service Now (Tech Leads) or 5–7 years (Mid-level).
Strong proficiency in Java Script.
Solid experience with Glide scripting, Script Includes, and Scheduled Jobs.




Experience with Service Now integrations (REST/SOAP).
Strong platform troubleshooting and debugging skills.

Advanced English for professional communication

Nice to Have / Preferred Skills:

Experience with Service Portal and UI Builder.
Knowledge of Virtual Agent, Now Assist, AI or GenAI (for AI Experiences).
Hands‑on experience with ITAM, SPM, or ITSM Change Management (for ITX/Technology workflows).
Background in AI/ML (required only for AI/ML‑focused profiles).

Experience working on large‑scale, enterprise Service Now implementations

Soft Skills:

Strong communication skills.
Leadership and proactive mindset.
Empathy and teamwork.

Problem‑solving and analytical thinking.

Location & Schedule:

Location: Remote (Mexico)

Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Qualifications:

Bachelor’s degree or higher in Computer Science, IT, or a related field.
Advanced English (spoken and written).

Strong commitment and ability to work independently in remote environments.

How to Apply:

Please send your resume in English (without letterhead), highlighting your experience with Service Now development, Java Script, integrations, and any exposure to AI, Virtual Agent, ITSM, ITAM, or platform customization projects.

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📌 ServiceNow Developer 2709 (Ecatepec de Morelos)
🏢 Xideral
📍 Ecatepec de Morelos