Bilingual Contact Center Agent – Full Time Position Only
Hours of Operation:Monday through Friday 8:00 am to 6:00 pm central standard time.
Responsibilities:Customer Service Agents will handle order entry and resolution with precision and professionalism.
Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions.
Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
Customer Service Representatives are required to effectively manage their time.
They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
Customer Service Representatives must use proper grammar,



punctuation, and spelling, and be able to articulate situational details effectively in their writing.
Qualifications:English proficiency level - C1
At least (6) months experience in customer service role, 1 year preferred
Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
Strong prioritizations skills, adept at managing assignments and deadlines.
Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
Ability to work independently
Basic computer and keyboarding skills
Knowledge of internet and e-mail required
Typing Skills (20 WPM+)
Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
Excel both as a team player and strong individual performer.
Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.
Training Expectations:

📌 Bilingual Contact Center Agent (Guadalajara)
🏢 1840
📍 Guadalajara