Job Description: • Minimum 3 years relevant experience in Problem Management.
• ITIL v3 or ITIL 4 Foundation certification.
• Solid experience working with ServiceNow - Building reports, dashboards, templates • Exceptional experience in trending analysis • Exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation.
• Excellent written and verbal communication skills.
• Ability to effectively communicate technical actions to a non-technical audience.
• Customer service oriented.
• Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
• Energetic and have an excellent work ethic.
• Desire and ability to quickly learn and apply new concepts Benefits Pantry vouchers cap 10% ($ 3,******) Life Insurance Direct Hiring, 100% payroll mode.
SGMM Family premium coverage plan Minor Medical Expense Insurance (Reimbursable) Savings Fund 13% (Annual Capped $107,******,****** monthly Extendable Insurance, Dental, Vision & Auto Christmas bonus 30 days Vacation bonus 15% Permanent contract from day one 12 days of vacation in the first year, increasing by 2 as dictated by law Extra Days Off

📌 Problem Management Specialist (Guadalajara)
🏢 HCLTech
📍 Guadalajara