We're Hiring: Contact Center Specialist | Guadalajara, MexicoLocation: Guadalajara, Jalisco – OnsiteType: Full-time / PermanentSalary: $19,500 MXN + benefits above the lawAnnual performance bonus + relocation support may be availableWe're looking for a Contact Center Specialist to be the first point of contact for patients and healthcare consumers, delivering excellent service through inbound and outbound calls.What you'll do:Handle high-volume inbound calls professionallySchedule, reschedule, and cancel patient appointmentsVerify patient and insurance informationDocument interactions in CRM/EHR systemsResolve customer concerns and coordinate with healthcare teamsMaintain patient confidentiality and follow privacy/HIPAA standardsMeet quality, productivity, attendance,



and service-level goalsWhat we're looking for:University/college degree requiredCustomer service, contact center, healthcare, or patient access experience preferredExcellent communication and problem-solving skillsAbility to multitask across multiple computer applicationsHealthcare systems experience, such as Epic, is a plusInterested?
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📌 Call Center Agents (Jalisco)
🏢 Gracemark Solutions
📍 Jalisco