Salary: $19,500 MXN/month + benefits above the lawAre you passionate about customer service, communication, and helping customers resolve payment and financial service inquiries?
We're looking for a Call Center Specialist to join our team in Guadalajara.
In this role, you'll be a key point of contact for customers, assisting with payment-related inquiries, transactions, account questions, and issue resolution while delivering a professional and exceptional customer experience.What You'll DoHandle high-volume inbound calls while providing an excellent customer experience.Assist customers with payment-related inquiries, transactions, billing questions, and account issues.Support customers with payment processing, transaction status, refunds, disputes, and failed or declined payments.Verify customer and transaction information accurately while following established security procedures.Investigate payment issues, troubleshoot problems, and provide effective resolutions.Explain payment processes, policies, fees, and available options clearly and professionally.Accurately document customer interactions, transactions, and resolutions using CRM and payment-related systems.Coordinate with internal teams, payment processors, merchants, and other stakeholders to resolve customer issues.Follow established call center procedures, workflows, quality standards, compliance requirements, and service-level expectations.Handle sensitive customer and financial information with strict confidentiality and data-privacy standards.Escalate complex payment, fraud,



or transaction-related issues to the appropriate teams when required.What We're Looking ForPrevious experience in customer service, call center, contact center, banking, payments, fintech, financial services, or a similar environment is preferred.Experience handling payment-related customer inquiries or financial transactions is highly desirable.Excellent verbal and written communication skills.Strong customer-service orientation with professionalism and patience.Ability to multitask and work efficiently across multiple applications and systems.Strong problem-solving, analytical, and conflict-resolution skills.Comfortable working in a fast-paced, high-volume contact center environment.Ability to handle sensitive financial and customer information responsibly.Experience with CRM, payment processing, banking, or financial systems is a plus.Customer Service | Payment Support | Call Handling | Payment Processing | Transaction Support | Billing & Account Inquiries | Refunds | Payment Disputes | Failed/Declined Transactions | CRM | Data Entry | Problem Solving | Conflict Resolution | Communication | Financial Services | Fintech | Data Privacy | Team CollaborationWhat We Offer$19,500 MXN/monthBenefits above the legal minimumAnnual performance-based bonusStandard industry benefitsRelocation support, subject to company policy, for eligible candidates relocating from outside GuadalajaraIf you're a customer-focused professional with payment, banking, fintech, or financial services experience and are looking to grow your career in a dynamic contact center environment, we'd love to hear from you!
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📌 Contact Center Agent (Jalisco)
🏢 Gracemark Solutions
📍 Jalisco