HCLTech in Mexico is seeking a Service Desk Agent to provide first-line support for hardware, software, and network issues for end users.
You will diagnose problems via phone, email, chat or videocall and route complex cases to Level 2/3 teams with knowledge base support.We require 2-3 years in a similar role, a high school certificate, strong customer focus, empathy, and fluent written English.
The position is 100% onsite with a rotating shift and 24/7 operation, offering life and medical#J-*****-Ljbffr
📌 Onsite It Service Desk Agent – 24/7 Support (Jalisco)
🏢 HCLTech
📍 Jalisco
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