Product & Operations Manager
About Our Client
Our client is a fully-remote video production agency serving B2B revenue teams across the US, Canada, and Latin America, helping companies build trust with their customers through high-quality video content.
They're creating a new role: Product & Operations Manager. This person will be the connective tissue between departments — the one who surfaces friction, prioritizes what matters, and champions the initiatives that make the business run efficiently and delight customers. This is the person who owns the question of how to make the company better, and then relentlessly drives the answer forward.
You'll work directly with the Director of Product & Operations and have visibility across every department. Your decisions will directly shape how the operating system evolves, how teams work, and how clients are served.
Responsibilities
Discovery & Roadmap Prioritization
- Conduct regular structured meetings with every department to surface pain points, inefficiencies, and unmet needs
- Gather client feedback and lead discovery calls




- Synthesize findings into a clear, ranked backlog of improvement opportunities across product, processes, and workflows
- Own the prioritization framework — balancing impact, effort, and business urgency — and keep it current as the business evolves
- Maintain a live view of what's in progress, what's coming, and what's shipped

Product & Process Optimization
- Translate problems into clear, well-structured feature requests and process improvement proposals
- Create wireframes, prototypes, and workflow diagrams using AI tools to communicate solutions before they go to development
- Write unambiguous specs that developers can act on with minimal back-and-forth
- Partner with the development team to ensure implementations land as intended; own QA and validation
- Over time, take on the implementation of simpler improvements independently, with developer oversight

Cross-Functional Collaboration
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📌 Product Manager (Ciudad de México)
🏢 Vintti
📍 Ciudad de México