PosiTrace is seeking a Customer Experience professional who is passionate about building strong customer relationships and delivering measurable value across the entire customer journey, from onboarding to renewal.
You will manage a portfolio of customers with varying needs and engagement levels, collaborate with sales, product, and support teams, advocate for the customer, and drive timely resolution to support retention and long-term partnerships.
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📌 Customer Experience & Retention Lead (Jalisco)
🏢 Global Fleet Management
📍 Jalisco
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