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Job Req Number: 120633
- Time Type: Full Time

Senior Application Support Specialist:
Main Summary:
Tasks and Responsibilities:
- Take ownership of support cases from initial investigation through successful resolution.
- Collaborate with Development, DevOps, SRE, and Quality Assurance teams to identify root causes and implement long-term solutions.
- Support incident management, problem management, and change management activities following ITSM best practices.
- Contribute to the continuous improvement of monitoring, alerting, and operational support frameworks.
- Maintain support documentation, troubleshooting guides, and knowledge base articles.
- Partner with business and IT stakeholders to improve platform stability, functionality, security, and user experience.
- Support solutions built on modern technologies such as Kubernetes, Docker, Kafka, MongoDB, and microservices-based architectures.





Education and Skills:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline. Equivalent professional experience may be considered.
- Knowledge of cloud-native environments and microservices architecture.
- Familiarity with IT Service Management (ITSM) frameworks and tools.
- Experience working with Atlassian products, including Jira and Confluence.
- Understanding of containerization and orchestration technologies such as Docker and Kubernetes.
- Exposure to monitoring, logging, and observability platforms.
- Basic understanding of databases, APIs, and distributed systems.
- Experience with scripting or programming languages such as Python, PowerShell, Bash, Java, or similar is considered an advantage.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Fluent English, bo

📌 Senior Application Support (Ciudad de México)
🏢 Dsv
📍 Ciudad de México