Job Description Summary
Location: Mexico City, Insurgentes. Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.
Reimagining Medicine Starts With Our People
The Director, IMO Mexico NOCC is a senior leadership role responsible for overseeing and scaling key Integrated Marketing Operations (IMO) capabilities within the Mexico Novartis Operations Center (NOCC). This position leads a diverse organization of approximately 80-100 associates supporting critical functions across Marketing Operations, Customer Experience Planning & Operations (CXP&O;), Martech, and future strategic capabilities. As a member of the IMO NOCC Leadership Team, the Director will partner closely with US-based IMO leaders and integral NOCC counterparts to drive operational excellence, talent development, organizational effectiveness, and transformation initiatives. The role combines strategic functional leadership with people leadership to ensure high-quality, compliant,



and scalable service delivery aligned with enterprise priorities.
Job Description Key Responsibilities
- Functional Leadership & Operational Excellence Provide senior functional leadership within one or more IMO disciplines, ensuring delivery of high-quality, compliant, and business-impacting outcomes. Drive operational excellence by establishing and monitoring KPIs, service levels, quality metrics, and performance standards. Partner with US-based IMO leaders to execute strategic priorities, transformation programs, and capability-building initiatives. Identify and mitigate operational risks, proactively addressing quality concerns and implementing corrective actions when necessary. Escalate critical issues appropriately and lead rapid resolution efforts to minimize business impact. Foster alignment and consistency across global NOCC locations by harmonizing processes, best practices, and ways of working. Balance immediate operational need

📌 Director, IMO Mexico NOCC (Ciudad de México)
🏢 MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de
📍 Ciudad de México