31 ago
|
Rebecca Kitson Law
|
Ciudad de México
31 ago
Rebecca Kitson Law
Ciudad de México
Rebecca Kitson Law (RKL)
is seeking a high-energy, empathetic, and follow–through–driven professional to join our Client Services Team as a remote Bilingual Client Services Sales Specialist (closer). This role requires someone who excels at building rapport and consistently helping viable cases move forward through compassion, clarity, and a positive, resilient mindset.
Why This Role Matters
This position is often a client’s first experience with the firm. Many families are ready to move forward but need reassurance, guidance, and someone who truly listens. The closing specialist in this role moves viable cases forward by using a supportive and effective mindset to help potential clients commit to opening their case. This remote position may combine front-end intake with post-consultation client conversion, with a primary focus on conversion. You may support initial screenings, assist with consultations, and move potential clients forward with consistent legal quoting, follow-ups, clarity, and strong relationship-building.
Key Responsibilities
Onboarding,
Conversion & Follow-Through (closing, primary):
- Produce, provide, and track legal quotes and contracts to move potential clients forward post-consultation
- Conduct proactive daily outreach, including calls, texts, and emails, to guide questions, address concerns, and help clients move forward with a decision.
- Use empathy, curiosity, clear communication, professionalism, and consistent follow-through to build trust and encourage potential clients to commit to their case during outreach.
- Track all steps and client communications accurately using internal tools and systems.
- Maintain a positive, solutions-oriented, conversion-oriented mindset
- Aim to help potential clients feel reassured by the end of the outreach and, ideally, committed to opening their case.
Required Qualifications
- Fully bilingual in Spanish and English (speaking, reading, writing, listening).
- Strong and professional call etiquette
📌 Sales Closer (Ciudad de México)
🏢 Rebecca Kitson Law
📍 Ciudad de México