The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
Requisition Number: 75159 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
Scope Of Position
Corning IT is seeking an exceptional professional with strong leadership and strategic vision to join our team as Contact Center Product Owner.The Contact Center Product Owner will be responsible for defining and prioritizing the product backlog, collaborating with stakeholders to gather requirements, and working with Managed Service Providers (MSPs) and development teams to deliver solutions that meet business needs. The Product Owner also manages release cycles, addresses technical debt, and develops the technical product roadmap.




Responsibilities
Product Backlog and Delivery Management
- Define and prioritize the Contact Center as a Service (CCaaS) product backlog, ensuring alignment with business objectives
- Conduct regular backlog grooming sessions and sprint planning meetings with business stakeholders
- Collaborate with Managed Service Providers (MSPs) and/or development team to deliver the Contact Center as a Service (CCaaS) product backlog, ensuring timely and high-quality delivery of features and enhancements
- Manage release cycles, ensuring smooth deployment of new features and bug fixes.
- Address technical debt, proactively prioritizing and planning for its reduction to maintain platform health and performance

Stakeholder Collaboration and Requirements Gathering
- Collaborate with stakeholders to gather and document requirements, translating them into user stories and acceptance criteria
- Provide guidanc

📌 Contact Center Product Owner (Monterrey)
🏢 Corning
📍 Monterrey