Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

Application SpecialistL1

About Roche

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

We are looking for an experienced Senior Application Specialist to provide cross-border technical support to our customer laboratories in the region. In this role,



you will leverage your expertise in the Serum Work Area to deliver the highest level of support and foster a collaborative team environment. Join us to mentor peers and guide them through immediate technical escalations.

The Opportunity

We are looking for an experienced Senior Application Specialist to provide cross-border technical support to our customer laboratories in the region. In this role, you will leverage your expertise in the Serum Work Area to deliver the highest level of support and foster a collaborative team environment. Join us to mentor peers and guide them through immediate technical escalations.

Responsabilities
- Handling of customer and staff inquiries/complaints by phone and in written form:
- Provides first-level technical support to customers of the affiliates (Inquiries, Complaints) and resolve concerns raised by customers.
- Provide SLS support to affiliates' FSRs
- Report customer service in the CRM system according

📌 Application Specialist (Ciudad de México)
🏢 Roche Holding
📍 Ciudad de México