Your Role

As an L2 Production Support Engineer at Capgemini, you will play a critical role in maintaining the stability, performance, and reliability of banking applications in a fast‑paced production environment. You will act as the bridge between operations and development, ensuring rapid incident resolution, proactive monitoring, and continuous service improvement aligned with ITIL practices.

Responsibilities & Scope
- Provide end‑to‑end L2 production support for banking applications, ensuring system stability, availability, and performance.
- Own incident lifecycle management, including diagnosis, resolution, escalation, and closure in alignment with ITIL processes.
- Troubleshoot complex issues across application, database, and infrastructure layers with a strong focus on timely resolution.
- Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data‑related issues.
- Monitor batch jobs, Unix/Linux processes, and shell scripts; proactively detect, investigate, and fix failures.

Your Profile




- Client‑centric mindset: Communicates with clarity and purpose, translating complex technical challenges into meaningful business impact for stakeholders.
- Problem‑solving agility: Approaches incidents with curiosity and precision, leveraging analytical thinking to diagnose, troubleshoot, and resolve issues efficiently.
- Collaborative spirit: Works seamlessly across global, cross‑functional teams, building strong partnerships to drive outcomes and continuous improvement.
- Ownership & accountability: Takes responsibility end‑to‑end, ensuring reliable service delivery and proactive management of production environments.
- Continuous improvement mindset: Embraces innovation, automation, and learning to enhance system performance, optimize processes, and elevate support practices.

What You’ll Love
- Join general employee networks that promote engagement, development, and belonging.
- Access continuous learning

📌 Java/Support (Aguascalientes)
🏢 Capgemini Engineering
📍 Aguascalientes