Role: Customer Service Representative
Location: Remote
Employment Type: Full-time

Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $40,000 – $62,000 (USD equivalent), plus benefits.

Role Overview
We are hiring a Customer Service Representative to be the first point of contact for our customers. The role handles inbound queries across email, chat, and phone — solving issues quickly, escalating thoughtfully, and turning support interactions into loyalty moments.

Key Responsibilities
- Respond to inbound customer queries across email, chat, and phone within agreed SLAs
- Diagnose issues, troubleshoot, and resolve problems on the first contact wherever possible
- Escalate complex cases to specialist teams with clear context and customer history
- Document every interaction in the CRM with accurate notes and resolution status
- Identify recurring issues and surface them to product and operations teams
- Maintain knowledge of products, policies, and processes through ongoing training

Required Skills and Qualifications




- 1+ years experience in a customer-facing service role
- Excellent written and verbal English communication
- Familiarity with CRM tools such as Zendesk, Salesforce, or Freshdesk
- Strong active listening and problem-solving skills
- Comfort working in a structured, metrics-driven environment
- Ability to stay calm and professional under pressure

What You'll Bring
- Patience, empathy, and a genuine interest in helping people solve problems
- Clear written communication and a calm tone under pressure
- Strong attention to detail and follow-through on every interaction
- Comfort working asynchronously across time zones

What We Offer
- Fully remote, versátil work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects

Equal Opportunity Statement
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📌 Customer Service Representative (México)
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📍 México