Job Summarywe are looking for a skilled desktop support technician to provide technical support and troubleshooting assistance to end users the technician will be responsible for supporting desktop computers laptops mobile devices printers video conferencing systems and network connectivityResponsibilitiesprovide l1 and l2 desktop support to end userstroubleshoot hardware software operating system and connectivity issuessupport windows 10 and windows 11 environmentsmanage user accounts passwords permissions and group memberships using active directoryuse service now to manage incidents service requests and support ticketsperform device imaging provisioning and deployment using sccm microsoft configuration manager and windows autopilotsupport microsoft intune for device management and configurationprovide iphone and mobile device supportsupport microsoft office 365 applicationstroubleshoot blue screen errors hardware failures and other desktop issuestroubleshoot printers scanners monitors docking stations and other peripheralsprovide support for video conferencing systems and conference room technologytroubleshoot basic network connectivity including lan wan wifi and vpn issuessupport device encryption and security related requirementsinstall configure maintain and replace desktop computers laptops and peripheralsdocument troubleshooting steps solutions and technical proceduresescalate complex technical issues to appropriate support teamsprovide timely resolution to service now tickets according to sla requirementsRequired Skillsstrong experience in desktop support and technical supportexperience with service nowexperience with active directoryexperience with sccm or microsoft configuration managerexperience with microsoft intuneexperience with windows autopilotexperience with microsoft office 365strong windows 10 and windows 11 troubleshooting skillsexperience with desktop and laptop imagingexperience with iphone and mobile device supportexperience troubleshooting printers and peripheralsexperience troubleshooting blue screen errors and hardware issuesknowledge of device encryptionbasic network troubleshooting knowledgeknowledge of vpn and wifi technologiesstrong problem solving and communication skillsPreferred Skillsexperience with remedy or other ticketing systemsexperience supporting enterprise it environmentsknowledge of windows linux and mac operating systemsexperience with asset management and it documentation
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📌 It Desktop Support (Navojoa)
🏢 Sybex Support Services
📍 Navojoa