The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.ResponsibilitiesDocument processes in an accurate and detailed manner and follow established procedures to complete complex assignmentsIdentify process gaps requiring escalation, offering potential solutionsAssist with inventory management and workflow needs as dictated through risk priority and service levelSupport a range of products and servicesAnalyze problems and formulate solutions through research and investigationNavigate, test and execute moderately complex databases, spreadsheets, and systemsEnsure accurate and timely account handlingAssist in activities that help reduce organizational impact and/or lossAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.Qualifications1 year of relevant experienceProficient computer and typing skillsAbility to adapt to new technology quickly and seamlesslyConsistently demonstrates clear and concise written and verbal communication skillsAbility to work with others to complete assigned tasksEducationHigh School diploma or equivalentRequisitosRevisión minuciosa de expedientesAnálisis de informaciónManejo de Excel (bases de datos, cruces de información, tablas dinámicas, fórmulas, etc.)ActividadesValidar los expedientes digitales de cuentas PyMERealizar dictaminacionesVerificación de información de sistema vs información enviada por sucursalAnálisis de información e identificación de erroresLa vacante estará publicada 5 días y tiene fecha de vencimiento para poder postular.Aquellos candidatos que no cumplan con los requisitos mínimos establecidos en la publicación serán descartados del proceso de selección.Job Family GroupOperations - CoreJob FamilyOperations SupportTime TypeFull timeCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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