The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.
The overall objective is to apply a broad knowledge of Citi's products, services and procedures to efficiently resolve service issues.ResponsibilitiesAssist with providing solutions to inbound customer inquiries through effective problem solving and decision makingDevelop and apply thorough knowledge of practices and procedures to accomplish team goalsAssist immediate manager with team motivation and performance monitoringMentor associates to improve individual performanceConsistently achieve individual and team performance targets under little to no direct supervisionFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating,



managing and reporting control issues with transparency.Qualifications2-4 years' experience in a related roleProficient in Microsoft OfficeEffective verbal and written communication skillsSales experienceExcellent influencing and relationship management skillsProven ability to work under limited supervision and seek out advancement opportunitiesExcellent technical and data entry skills, including utilizing a 10-key touchpadProven ability to creatively solve problemsEducationHigh School diploma or equivalentThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.Brindar soporte operativo a los asesores de servicio, asegurando el correcto seguimiento de procesos administrativos, gestión de información y atención de solicitudes, contribuyendo a una experiencia ágil y optimizado para nuestros clientes.RequisitosHabilidades de Comunicación oral y escritaConocimiento y experiencia en trámites y servicios que brinda la AFOREDeseable conocimiento en Servicio al Cliente en AforeOrganización y atención al detalleSeguimiento y control de procesosActitud de servicio y trabajo en equipoPaquetería Office IntermedioBachillerato terminadoJob Family GroupCustomer ServiceJob FamilyServiceTime TypeFull timeCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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📌 Banamex - Especialista De Aclaración De Cuentas Afore (Xico)
🏢 Citi
📍 Xico