Clara Lending Co. in Mexico City is seeking a General Head of Customer Happiness to lead Clara's worldwide Customer Happiness organization.You'll set strategy, standards, and operating models across markets, working closely with the CEO and Product to scale AI-driven customer experiences.
Lead Mexico, Brazil, and Colombia teams, define OKRs and KPIs, own NPS/CSAT/SLA metrics, and partner with senior leaders to turn data into improvements.
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📌 Global Head Of Ai-Driven Customer Happiness (Xico)
🏢 Clara Lending
📍 Xico
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