Supervisor/Manager Call Center Turtle Trax S. A.
Location: Onsite Monterrey/Saltillo
Language: Advanced English
Responsibilities and Experience Service Desk Operations and Governance – 5+ years experience SLA, KPI, and Performance Management Leadership and Team Management Escalation and Incident Management Reporting and Operational Reviews Quality Assurance and Continuous Improvement Self‐Service, Analytics, and Automation Seniority level Mid‐Senior level
Employment type Full‐time
Job function Other #J-*****-Ljbffr
📌 Supervisor/Manager Call Center (Monterrey)
🏢 Turtle Trax
📍 Monterrey
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