HSBC General Service Center in Mexico City seeks a client-focused professional to act as the single point of contact for Commercial Cards clients, owning complex queries end-to-end with a strong emphasis on First Contact Resolution, consistent client experience, and coordination with Operations, Fraud, and in-country teams.In this role you will handle end-to-end card issues, provide regular updates, escalate when needed, and support RMs, Sales Managers, CAMs, and GPS Cards teams.
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