The Marketing AI Administrator is responsible for theday-to-day operation, optimization, and business alignment of the company's AI chatbot platform used by both internal and external users.
This role ensures the chatbot is accurate, compliant, and continuously improving , while delivering measurable business value across marketing, sales,customer support.
The AI Administrator acts as the bridge between business stakeholders translating business needs into effective AI behavior.
Key responsabilities: Platform Administration & Security Azure Open AI Management: Lead the administration of our AI instances, managing model versions (e.g., GPT-4o), API integrations, and system uptime.
Security & Data Guardrails: Implement robust filters to prevent "hallucinations" and ensure the bot never leaks sensitive company or customer data.
Access Control: Manage user permissions and ensure the system complies with general data privacy (GDPR/CCPA).
Performance & Response Optimization Latency & Speed: Monitor and optimize "Time to First Token" to ensure the chatbot responds instantly to user queries.
Advanced Prompt Engineering: Design, test, and version-control complex system prompts to maintain the bot's persona and task accuracy.
Knowledge Integrity & Data Management Grounding Data Ownership: Curate and update the "Knowledge Base" (FAQs, PDFs, Product Manuals, Website Information) that the AI uses to answer questions.




Quality Assurance: Regularly audit bot responses for tone, brand alignment, and factual correctness.
Governance, Training & Roadmap KPI Tracking: Define and report on success metrics: Deflection Rate, CSAT, Accuracy Rate, and Usage Growth.
Change Management: Create "Best Practice" guides and training for internal teams to help them get the most value out of the AI tool.
Required Qualifications: Experience: 3-6+ years managing AI chatbots, Enterprise Apps, or Digital Products.
Hands-on experience with Azure Open AI Service or Microsoft Copilot is a must.
Degree in computer science, IT engineering, or marketing.
Technical Skills: Deep understanding of Prompt Engineering and LLM "Grounding" Familiarity with API-driven architectures and data indexing.
Ability to interpret telemetry/analytics to improve system performance.
Familiar with website and content management Understanding of operating in ashboard driven system and driving metrics Soft Skills: High attention to detail, strong business judgment, and the ability to explain complex AI concepts to non-technical stakeholders, ability to balance innovation with risk management and the ability to execute project management driving projects forward.
Tools: Azure Portal, Microsoft 365 Suite, Dynamics 365, Copilot and AI Orchestration tools.
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📌 Website & Ai Administrator (Monterrey)
🏢 Bray International
📍 Monterrey