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**** Fed Ex Uruguay selected by GPTW among the 5 best companies to work for.
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RC****** LM184: Premier Customer Care Representative (Open)English LM184:



Premier Customer Care Representative Full time Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria ***** Cuautitlán, MEX Mexico
Responsibilities Customer Care: Premier Customer Care Service Level Performance of Fed Ex Strategic Business Top Tier Enterprise General and Regional Customers Support Service Analysis Performance Continuous Improvement Data Analytics Across Multi-Regional and Cross Operating Companies' Customers Root Cause Analysis Outstanding Customer Experience Delivery Best Practices Implementation Robust Solutions Offering for Complex and Critical Situations EG/ER Business Reviews Preparation & Participation Customer Education on Fed Ex Products Services Tools and Required Regulatory Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.) Learning & Development Design and Delivery Support Network Building Across Functions Customer Issues Anticipation & Resolution Involves online and telephone contact with external/internal customers within functional area and completing any related administration Interpersonal Skills Written & Verbal Communication Skills Team Working Skills Microsoft Office & PC Skills Problem Solving Skills Qualifications High School diploma Some college preferred Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points) Two (2) years related experience Job Posting End Date: #J-*****-Ljbffr

📌 Lm184: Premier Customer Care Representative (Cuautitlan)
🏢 Fedex Express México
📍 Cuautitlan