Overview The firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Support Back-Office Officer
INDUSTRY: Logistic Company
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
BENEFITS: HMO 13th Month Pay Job Requirements Bachelor's degree holder With at least 1-2 years of experience as a Customer Service Staff Can attend face to face interview Can start as soon as possible Job Responsibilities Handles daily back-office customer service operations, responding to client inquiries via email and phone Ensures all customer requests are addressed in a timely, accurate, and professional manner Provides support to team members by sharing product knowledge, best practices,
and process guidance Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution Working Location Laguna Technopark Gate 1, City of Santa Rosa.
City of Santa Rosa, Laguna, Philippines
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