Product & Operations ManagerAbout Our ClientOur client is a fully-remote video production agency serving B2B revenue teams across the US, Canada, and Latin America, helping companies build trust with their customers through high-quality video content.They're creating a new role: Product & Operations Manager.
This person will be the connective tissue between departments — the one who surfaces friction, prioritizes what matters, and champions the initiatives that make the business run efficiently and delight customers.
This is the person who owns the question of how to make the company better, and then relentlessly drives the answer forward.You'll work directly with the Director of Product & Operations and have visibility across every department.
Your decisions will directly shape how the operating system evolves, how teams work, and how clients are served.ResponsibilitiesDiscovery & Roadmap PrioritizationConduct regular structured meetings with every department to surface pain points, inefficiencies, and unmet needsGather client feedback and lead discovery callsSynthesize findings into a clear, ranked backlog of improvement opportunities across product, processes, and workflowsOwn the prioritization framework — balancing impact, effort, and business urgency — and keep it current as the business evolvesMaintain a live view of what's in progress, what's coming, and what's shippedProduct & Process OptimizationTranslate problems into clear, well-structured feature requests and process improvement proposalsCreate wireframes, prototypes, and workflow diagrams using AI tools to communicate solutions before they go to developmentWrite unambiguous specs that developers can act on with minimal back-and-forthPartner with the development team to ensure implementations land as intended; own QA and validationOver time, take on the implementation of simpler improvements independently,



with developer oversightCross-Functional CollaborationBe a trusted partner to every teamRun efficient feedback loops: collect, distill, communicate backKeep stakeholders informed on the status of initiatives that affect their workflowsProactively flag interdependencies and risks before they become blockersAI-First Ways of WorkingUse AI tools as a daily force multiplier — for research, prototyping, documentation, analysis, and communicationStay current on the AI landscape and surface relevant capabilities to the teamHelp champion an AI-first mindset across the organization, supporting other teams in adopting smarter workflowsRequirements2+ years of experience in Product Management, Operations, or a similar cross-functional roleStrong written and verbal English — you'll be communicating daily with a distributed, international teamFirst-principles, hypothesis-driven problem solver — you reason from root causes, design ways to test solutions, and iterate based on what you learnSystems thinker — you can zoom from a specific issue out to the bigger picture, and you fix root causes rather than symptomsStrong prioritization skills — comfortable making hard calls about which initiatives move forward and which wait, and explaining the reasoning to stakeholdersExperience working cross-functionally with multiple teams or stakeholdersHigh AI fluency — you actively use AI tools in your work and can show real examplesStructured thinker and clear written communicator — you can turn a messy conversation into a clear action planNice to HaveBackground in Product, Project, or Implementation Management, or as a Solutions ConsultantWorking knowledge of UI/UX principles and how to deliver value through a platformExperience with no-code or low-code tools such as Airtable, Bubble, Zapier, or N8NExperience at a small or creative agency (e.G. video, design, or similar project-based work)

📌 Product Manager (Xico)
🏢 Vintti
📍 Xico