Position SummaryThe Client Operations Manager leads and mentors, a high-performing team of Client Operations Advisors within the Kodak Alaris Operations team.
This person leads by example.
This role is responsible for overseeing the entire Americas Order-to-Cash (OTC) ecosystem, ensuring flawless digital audit trails, and driving cloud-based system efficiencies.
The idóneo candidate is forward thinking, digitally-fluent leader who optimizes cross-functional workflows between Sales, Planning, Logistics and Finance to maximize profitability and client satisfaction, whilst controlling costs.ProfileUse exceptional digital and verbal communication skills to keep all stakeholders synced in real-time.
You must quickly master the technical operational requirements of our customers and sales teams.
Respond with agility to queries and complaints, ensuring the digital audit trail is flawless.Key Responsibilities- Lead a team of Client Operations Advisors while monitor day-to-day OTC lifecycle execution.
- Set and track team and individual performances metrics while adhering to company policies.
- Collaborate with Sales and Supply Chain Planners to leverage inventory data, maximizing satisfaction while minimizing overheads.
- Coach advisors on complex customer technical specifications.
- Daily follow up of outbound logistics using modern tracking tools, liaising with logistics and warehouse networks.
- Master complex international export protocols and digital shipping controls.
- Serve as primary escalation for Sales, Services, Planning and Logistics complaints.
- Architect and implement process improvements to enhance digital effectiveness and profitability.
- Enforce flawless digital audit trail controls and support periodic company internal and external audits.
Maintaining the approval matrix.Skills and Competencies- Exceptional verbal and digital stakeholder management skills.
- Previousexperience in a customer service environment.
- Must be fluent in Englishand one other European language.
- Advanced IT Fluency: experience with modern ERP/CRM ecosystems (Microsoft Dynamics 365, CRM, etc.) and the full Microsoft 365 suite.
- High‐level organisational skills with the ability to multitask across digital platforms.
- Confident, high‐energy communication style suitable for all organizational levels.
- Ability to thrive under pressure and manage frequent digital interruptions.
- Analytical problem‐solving and data‐led decision‐making skills.
- Self‐starting approach with a drive to adopt new technologies and tasks.
- Hybrid/remoteThis job description is provided as a guide to the main duties and responsibilities of the role.
The employee is required to undertake such other duties as may be reasonably required.
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