Responsibilities

Take ownership of your customers' technical success with the us

Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting

Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints

Conduct design and code reviews for select automations to reinforce and verify those best practices

Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines

Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents

Provide technical advisory to customers through webinars, demos and speaking engagements

Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Qualifications





A minimum of 7+ years of professional experience in technical customer-facing roles
Previous experience with UiPath or other intelligent automation products is highly desired

Prior experience in technical support or technical consulting is a plus

Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security

Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or Power Shell as examples

SaaS and Cloud technical background with hands‑on experience in digital technologies
Strong analytical and problem‑solving skills
Self‑motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
Diplomacy, tact, and poise under pressure when working with customers and partners
Excellent verbal and written communication skills - English fluency is required
Excellent presentation skills with the ability to present to a large audience

Willingness to travel up to 25%

Required Skills

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

#J-18808-Ljbffr

📌 Technical Account Manager (Guadalajara)
🏢 HCLTech
📍 Guadalajara