Ria Money Transfer in Querétaro, Mexico, is seeking a Care Supervisor to lead a team of customer care representatives and drive service excellence. You will coach staff, monitor performance dashboards, and ensure processes meet KPIs while delivering a positive customer experience.
Collaborate with Training, QA, Workforce Management, and Operations to implement improvements, manage escalations, and support onboarding.
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📌 Customer Care Team Lead — Lead, Coach & Elevate Service (Santiago de Querétaro)
🏢 Ria Money Transfer
📍 Santiago de Querétaro
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