Job Description Summary #LI-Hybrid Location: Mexico City, Insurgentes Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible. Reimagining Medicine Starts With Our People The Manager, Community Adoption is responsible for building and scaling a vibrant self-service AI adoption community across US Commercial. Reporting to the Director, Self-Service & AI Adoption Lead, this role will drive user engagement through champion networks, peer learning programs, office hours, success stories, and ongoing feedback mechanisms. This position plays a key role in sustaining AI adoption beyond initial deployment by fostering collaboration, sharing best practices, and creating a strong community of AI advocates across the organization. Job Description Key Responsibilities Build and manage AI user communities, champion networks, office hours, and peer-learning forums. Promote adoption through engagement campaigns, events, and community activation initiatives. Capture user feedback, adoption barriers, success stories, and use cases, sharing insights with product and enablement teams. Maintain community channels, FAQs, knowledge assets, and content calendars. Facilitate discussions that encourage peer support, collaboration, and continuous learning. Track community participation, engagement metrics, and adoption trends. Support champion development and empower local advocates to drive ongoing adoption. Identify recurring issues and recommend improvements to enhance user experience and value realization. Essential Requirements Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or a related field. 4+ years of experience in community management, change management, customer success, communications, learning operations, business operations, or digital adoption. Strong facilitation, communication, writing,



and stakeholder engagement skills. Experience managing Teams, Share Point, online communities, user groups, or learning networks. Ability to influence without authority and foster engagement across diverse stakeholder groups. Strong project coordination and organizational capabilities. Experience leveraging data and user feedback to improve adoption outcomes. Fluency in English required. Experience with AI tools, digital transformation initiatives, pharma, healthcare, or champion networks preferred. Commitment to Diversity & Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Accessibility and accommodation Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. Why Novartis Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Benefits and Rewards Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Skills Desired Analytical Thinking Brand Awareness Business Analytics Cross-Functional Collaboration Digital Marketing Media Campaigns Project Management Project Planning Sales Stakeholder Engagement Stakeholder Management Waterfall Model Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System Tale Nov. #J-18808-Ljbffr

📌 Manager, community adoption (Ciudad de México)
🏢 MX06
📍 Ciudad de México