Esperanza is seeking a Luxury Standards Specialist – Rooms Division to elevate guest experiences through on-the-floor training across Housekeeping, Front Office, Concierge, and Reservations. This leadership role coaches teams to meet Five-Star standards using storytelling and emotional intelligence.
The role collaborates with department leaders and the Quality Manager to identify service gaps, run personalized sessions, and foster a culture of excellence in luxury hospitality.
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📌 Luxury Rooms Training Lead (Plaza Real)
🏢 ESPERANZA
📍 Plaza Real
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