AssetWatch serves integral manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Field Service Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.

What’s the Opportunity

- Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
- Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
- Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
- Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
- Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
- Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
- Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
- Collaborates well within teams and translates leadership vision into daily operational support.
- Embraces accountability, behaves ethically, and takes responsibility for work goals.
- Possesses strong written and verbal communication skills.

This role is located in Mexico.

Qualifications

- Experience with hand tools, air tools, and large, specialized tools specific to the job/project.




- General knowledge of industrial manufacturing equipment.
- General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
- Familiarity with industrial networking equipment and protocols.
- Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
- Fluency in English; other languages are a plus.

Preferred Qualifications

- 1+ years of experience in the field service industry desired
- Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.
- OSHA 10; OSHA 30 preferred - can be obtained upon hiring.

What We Offer

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

- Competitive compensation package including stock options
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

As set forth in AssetWatch, Inc.'s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Veteran Categories

- A "disabled veteran" is one of the following: a veteran of the U.S. military, ground,



naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
- A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service.
- An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
- An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305

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OMB Control Number

Expires 07/31/2029

Disability Categories

- Alcohol or other substance use disorder (not currently using drugs illegally)
- Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
- Blind or low vision
- Cancer (past or present)
- Cardiovascular or heart disease
- Celiac disease
- Cerebral palsy
- Deaf or serious difficulty hearing
- Diabetes
- Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
- Epilepsy or other seizure disorder
- Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
- Intellectual or developmental disability
- Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
- Missing limbs or partially missing limbs
- Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
- Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
- Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
- Partial or complete paralysis (any cause)
- Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
- Short stature (dwarfism)
- Traumatic brain injury

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📌 Field Service Technician (Mexico) (Ciudad de México)
🏢 AssetWatch
📍 Ciudad de México