Prolec Energy in Ciudad Apodaca, Actual León, Mexico is seeking a Service Engineer specialized in Software Automation to coordinate the customer service process, resume unit operations quickly, and provide feedback on failure modes within warranty terms to achieve full customer satisfaction.
You will manage complaint handling, advise customers on causes and solutions, execute service call center workflows, share insights with Quality, and provide progress reports to customers and internally.
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📌 Service Automation Engineer | Customer Support & Resolution (Ciudad Apodaca)
🏢 Prolec Energy
📍 Ciudad Apodaca
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