Learning Manager, Amazon Customer Excellence System Learning, CF At Amazon, we are constantly pushing the boundaries of what's possible. We believe that every day is an opportunity to take a first step, face new challenges, and make our customers' lives easier. And today, that opportunity is yours!
As a Learning Manager at Amazon, you will play a vital role in developing and managing a team of trainers who are responsible for delivering high-quality learning experiences to our associates and managers. Working closely with Process Engineers, you will collaborate with operations teams to ensure our training programs meet our customers' needs and align with our company's mission to be the most customer-centric company in the world.
You will have the opportunity to work in a dynamic, fast-paced, and challenging environment with many opportunities to make an impact. Whether you're developing training plans, auditing training quality, or planning and executing the recruitment of new instructors, you will be at the forefront of shaping the future of our company.
To get a sense of what it's like to work at an Amazon Distribution Center, watch this video: https://www.youtube.com/watch?v=cozvNg-a5EI
Key job responsibilities Develop training plans that minimize operational disruption while ensuring high-quality training delivery
Audit training/coaching quality and implement corrective actions when necessary
Plan and execute the recruitment and development of top-performing instructors
Ensure positive and effective collaboration between the learning team and other stakeholders
Manage a team of Trainers and support their professional development




Analyze and interpret metrics to identify areas for improvement
Provide training to the learning team on changes to learning materials/processes
Develop planning and capacity calculations for new hire training
Support the leadership team with reporting on AA distribution according to training plans and cross-training strategies across processes
Basic Qualifications 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience
Experience collaborating with general and local stakeholders
Experience in oral and written communication in English
Bachelor's degree or equivalent
Preferred Qualifications Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning
Experience working with KPIs and SLAs
Experience developing and implementing of standards, policies and programs or equivalent
1+ years of Agile methods and processes experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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📌 Learning Manager, Amazon Customer Excellence System Learning, CF (Lerma de Villada)
🏢 Amazon
📍 Lerma de Villada