POSITION SUMMARY: Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets) for a MLB videogame project
Requirements Expert knowledge of MLB.
Long time fan of a MLB team.
Mexico employee agents
At least 6 months within Keywords Studios
Strong written and verbal communication skills in English and Spanish.
Ability to multi-task.
Ability to easily adapt in a constant evolution environment
Excellent customer service skills
Morning shift availability
Ability to actively listen to instructions and execute tasks communicated.
PRIVACY POLICY: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas
Area of Work: Player Engagement
Service: Engage
Employment Type: Full Time, Permanent
Working Pattern: Remote

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📌 PE Support Agent (INTERNAL PROCESS ONLY) (Xico)
🏢 Keywords Studios
📍 Xico