Our client is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

Our client is a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide.

The Renewal Specialist, Scaled Programs, is part of our Growth & GTM Strategy organization,
specifically within the Scaled Success General team. managing the renewal process for a portfolio of 40-50 customer accounts with an ACV below $10K, ensuring timely, accurate contract renewals that align with company policies and customer expectations.

outreach to contract signing. This role requires close collaboration with our Sales, Revenue Operations, and Legal teams. This role reports to the Global Scaled CS Lead and is a critical contributor to protecting the overall $25M+ in annual recurring revenue under management.





Partner with peers and cross-functionally by collaborating with Sales, RevenueOperations, Legal, and Support teams to resolve complex customer situations, while also gathering best practices from your peers in the Scaled Success team.

~ Contribute to improving renewal processes by sharing feedback and friction points with your manager.

Proven renewals or sales experience managing sales transactions independently(preferably in a scaled, digital-first, or SMB environment), experience in negotiation scenariosrequired
Strong English fluency, both written and spoken (hard requirement, as we communicatewith the majority of our customers in English)
Strong proficiency with technology and systems, including CRM (Salesforce), CS platforms (Gainsight preferred), and digital engagement/automation tools (Outreach preferred)
Experience with SaaS products or digital analytics tool with the ability to recommend the best-fit product suite for a customer’s needs.

📌 Renewals Specialist (Ciudad de México)
🏢 IntraEdge
📍 Ciudad de México