IT OPERATIONS ANALYST I
Posting Start Date: 8/27/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:
Job Overview
An IT Analyst I / IT Operations Analyst I, also known as an IT support analyst or service desk technician, primarily focuses on providing technical support to users and troubleshooting issues with hardware, software, and networks. They may also conduct research, analysis, and testing related to IT projects.

Key Responsibilities and Duties

Technical Support: Diagnosing and resolving hardware, software, and network problems.

User Assistance: Providing guidance and support to users on IT systems and Standard applications.

System Maintenance: Assisting the network/server team ensuring the smooth operation of IT infrastructure, including servers, networks, and databases.

Troubleshooting: Assisting in identifying and resolving technical issues related to software, hardware, and network.

Installation and Configuration: Installing and configuring hardware and software components.

Documentation: Documenting IT procedures and troubleshooting steps.

Project Support: Assisting with IT projects, including research, analysis, and testing.

Training: Providing training to users on new IT systems and Standard applications.

Staying Up to Date: Keeping abreast of the latest IT trends and technologies.

Compliance and Security: Comply and understand the standard TEIS Policy (TEC-06-88 Global Information Technology Policy).

Asset management: Maintain IT asset inventory.

What your background should look like
Skills and Qualifications

Technical Knowledge: Strong understanding of hardware, software, and network systems.

Problem-Solving:



Ability to diagnose and resolve technical issues.

Communication: Excellent written and verbal communication skills.

Customer Service: Ability to interact effectively with users and provide excellent support.

Analytical Skills: Ability to analyze data and identify solutions.

Time Management: Ability to manage multiple tasks and meet deadlines.

Adaptability: Ability to learn new technologies and adapt to changing situations.

Languages: Fluent in written English, intermediate in oral

Education and Experience:

Associates degree in Computer Technology

Experience: 1-2 years of work experience in IT related field

Behaviors

Continuous learning: shows curiosity and willingness to learn.

Clear communication: expresses doubts and shares information clearly.

Personal responsibility: completes tasks on time and stays organized.

Receptiveness to feedback: listens openly and seeks to improve.

Teamwork: collaborates with colleagues and seeks support when needed.

Discipline and commitment: punctual and dedicated to routine tasks.

#LI-Onsite

Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a general industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power,



signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn (https://www.linkedin.com/company/te-connectivity/) ,Facebook (https://www.facebook.com/teconnectivity/) ,WeChat, (http://www.te.com.cn/chn-zh/policies-agreements/wechat.html) Instagram andX (formerly Twitter). (https://twitter.com/TEConnectivity)

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity Events

Employee Resource Group

Job Locations:
Esq Israel

HERMOSILLO SONORA, Sonora 83174

Mexico

Posting City: HERMOSILLO SONORA

Job Country: Mexico

Travel Required: Less than 10%

Requisition ID: 157941

Workplace Type: Onsite

External Careers Page: Information Technology

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

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📌 IT OPERATIONS ANALYST I (Centro-Norte)
🏢 TE Connectivity
📍 Centro-Norte