About the RoleThe Account Manager, Creative Services, will be responsible for managing client relationships and overseeing project delivery, ensuring quality and adherence to timelines and budgets.ResponsibilitiesOversee briefs from start to completion, ensuring quality at every stageManage the client relationship, assessing needs, making recommendations and managing budget and timeline.Be the central conduit for all project communication and status updatesInteract with design team as well as external print and production vendors to oversee project delivery from start to completionUse creativity to solve client communication challenges, resolve service delivery issues and improve productivity.Identify and troubleshoot technological bottlenecks in workflow and/or asset management systemsWork closely with the design team to ensure designs are branded properly and meet highest quality standardsResolve issues escalated by the client and escalate significant issues.Use feedback from monthly and quarterly client meetings to deliver on client expectations.Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements.Build relationships with end users; manage their perception and expectations.Accurately quote all jobs and keep the client updated regularly with any additional costs.
Invoice all projects on final delivery.Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process.Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices.Forecast monthly results at the mid-month timeframe.Be able to analyze the monthly performance and progress reports, including expense management and achievement of financial targets.Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense.Qualifications3-5 years of experience in handling client briefs from start to completionA Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substitutedUnderstand production processes and the essentials of a good brief.Be highly organized, detail oriented and be able to multitask and prioritize workloadPrevious experience with project management applicationsUnderstand the client billing processExcellent customer service skillsExcellent written and verbal skills in EnglishHighly organized and detail-orientedAbility to multitask and prioritize workloadUnderstanding of job-tracking systemsProficient in Microsoft Office suiteExperience in creative servicesKnowledge of production processesAbility to analyze financial performance