Position SummaryThe Client Operations Manager leads and mentors, a high-performing team of Client Operations Advisors within the Kodak Alaris Operations team. This person leads by example. This role is responsible for overseeing the entire Americas Order-to-Cash (OTC) ecosystem, ensuring flawless digital audit trails, and driving cloud-based system efficiencies. The adecuado candidate is forward thinking, digitally-fluent leader who optimizes cross-functional workflows between Sales, Planning, Logistics and Finance to maximize profitability and client satisfaction, whilst controlling costs.ProfileUse exceptional digital and verbal communication skills to keep all stakeholders synced in real-time. You must quickly master the technical operational requirements of our customers and sales teams. Respond with agility to queries and complaints, ensuring the digital audit trail is flawless.Key Responsibilities- Lead a team of Client Operations Advisors while monitor day-to-day OTC lifecycle execution.- Set and track team and individual performances metrics while adhering to company policies.- Collaborate with Sales and Supply Chain Planners to leverage inventory data, maximizing satisfaction while minimizing overheads.- Coach advisors on complex customer technical specifications.- Daily follow up of outbound logistics using modern tracking tools,
liaising with logistics and warehouse networks.- Master complex international export protocols and digital shipping controls.- Serve as primary escalation for Sales, Services, Planning and Logistics complaints.- Architect and implement process improvements to enhance digital effectiveness and profitability.- Enforce flawless digital audit trail controls and support periodic company internal and external audits. Maintaining the approval matrix.Skills and Competencies- Exceptional verbal and digital stakeholder management skills.- Previousexperience in a customer service environment.- Must be fluent in Englishand one other European language.- Advanced IT Fluency: experience with modern ERP/CRM ecosystems (Microsoft Dynamics 365, CRM, etc.) and the full Microsoft 365 suite.- High‑level organisational skills with the ability to multitask across digital platforms.- Confident, high‑energy communication style suitable for all organizational levels.- Ability to thrive under pressure and manage frequent digital interruptions.- Analytical problem‑solving and data‑led decision‑making skills.- Self‑starting approach with a drive to adopt new technologies and tasks.- Hybrid/remoteThis job description is provided as a guide to the main duties and responsibilities of the role. The employee is required to undertake such other duties as may be reasonably required.#J-18808-Ljbffr