At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

About Us

Ayvens are a leading provider of vehicle leasing and fleet management solutions in Mexico City, committed to helping businesses of all sizes optimize their mobility strategies. With a strong focus on innovation, sustainability, and customer service, we empower our clients to drive efficiency and growth.

Ayvens, a Société Générale Group company, is the new general sustainable mobility brand, born from the merger of ALD Automotive and LeasePlan. The company, a leader in the long-term rental sector, offers rental services and integrated mobility solutions to customers of all sizes, from large to small and medium-sized businesses, from professionals to individuals and public administrations, on the path to zero-emission mobility through innovation and cutting-edge technological services.

Our company culture: Consistently leading by example with our values – Authenticity, Collaboration, Curiosity, and Commitment – is of paramount importance.

Role Overview

- Provide operational and administrative support to Key Account Managers (KAMs), ensuring the proper execution of processes related to fleet management, contract administration, and customer service.
- Serve as a liaison between clients and internal departments, managing operational requests, monitoring contract-related activities, resolving incidents, and ensuring a smooth and efficient customer experience.

Main Responsibilities

- Provide operational and administrative support to Key Account Managers (KAMs) in managing customer accounts and ensuring high-quality client service.
- Respond to customer inquiries and requests,



ensuring efficient response times in accordance with established Service Level Agreements (SLAs).
- Follow up on operational incidents, including maintenance, insurance claims, accidents, traffic fines, and other fleet-related matters.
- Perform administrative updates and adjustments in internal systems, including Salesforce and Aldavar.
- Generate and manage contractual documentation, including vehicle additions, terminations, renewals, and contract amendments.
- Monitor contract expiration dates and credit line validity, ensuring timely renewals and updates.
- Coordinate with internal departments such as Maintenance, Insurance, Remarketing, Collections, and Billing to ensure seamless fleet operations.
- Maintain and update customer, fleet, and contact information within the CRM system.
- Manage quotations for new vehicles and contract modifications, ensuring proposals are issued within a maximum turnaround time of 48 hours.
- Support the preparation of business presentations, reports, and fleet performance analysis

Key Requirements. Knowledge & Skills

- Education: Bachelor's degree in Business Administration, Finance, Engineering, Marketing, or a related field.
- Language: English proficiency preferred.
- Work Experience: At least 1 year of experience in sales support, customer service, or administrative roles within the automotive industry or fleet management sector.
- Experience handling contractual documentation and operational leasing processes.
- Strong communication and teamwork skills.
- Excellent organizational and time management abilities.
- High attention to detail and accuracy.
- Customer service orientation with strong problem-solving skills.
- Adaptability and ability to manage change effectively.

📌 Sales Support (México)
🏢 Ayvens
📍 México