We are looking for an experienced and forward-thinkingAI & Telephony Collections Product Ownerto lead the digital transformation of our Collections function.
This role will be pivotal in driving the design, development, and implementation of
AI-driven capabilitiesandtelephony enhancementsto improve recovery rates, and operational efficiency.The adecuado candidate will combine strong analytical and strategic thinking with hands-on experience in AI technologies, telephony platforms.Challenges that await you:AI Strategy and ImplementationDefine and execute theAI roadmap for Collections , focusing on improving customer contact efficiency, segmentation, and recovery performanceLead the design, testing, and deployment ofAI voice bots and
conversational AI(both internally developed and through external vendors)Collaborate with data science, engineering, and operations teams to integratemachine learning modelsfor risk segmentation, optimal contact strategy, and payment predictionEvaluate and selectAI partners and platforms ; manage relationships with external technology providersEnsure AI tools comply withlocal regulations , data privacy, and ethical AI standardsTelephony Strategy and OptimizationOwn thetelephony product roadmapfor the Collections area, ensuring robust infrastructure and continuous improvement of KPIs such ascontact rate, right-party contact, call quality, and agent utilizationPartner with internal telephony and IT teams to enhance system stability, reporting, and routing logicDesign and executeA/B pilotsto test new dialing strategies, call routing setups,



and campaign optimizationsWhat makes you a great fit:Bachelor's degree in Business, Engineering, Computer Science, or related field4+ years of experiencein product ownership, digital collections, or telephony strategy (preferably in financial services or fintech)Strong knowledge ofAI technologies , conversational AI, and voice automation solutionsProven track record inA/B testing, performance analytics, and continuous improvement initiativesExcellent analytical and communication skills, with ability to translate data into actionable insightsFluent inEnglishYour bonus skills:Experience managingtelephony systems(Genesys, Avaya, Amazon Connect, or similar)Experience indigital or neobank environmentsKnowledge ofcollections processesExperience managingvendor partnershipsand technology integrationsSpanish is a plusOur ways of working:Innovative Spirit:A commitment to creativity and groundbreaking solutionsHonest Feedback:valuing open, transparent communicationSupportive Team:a strong, collaborative communityCelebrating Achievements:recognizing our wins togetherHigh-Tech Environment:a team full of smart and revolutionary people who date to challenge the status quo of incumbent financesOur benefits:Relocation supportto one of our hubs — Mexico, Cyprus, Spain or Serbia— with assistance for the employee and their familyFlexible workfrom one of our offices or remoteHealthcareCoverageEducation Budget:Language lessons, professional training and certificationsWellness Budget:Mental health and fitness activity reimbursementsVacation policy:20 days of annual leave and paid sick leave

📌 Ai & Telephony Collections Product Owner (Monterrey)
🏢 Plata Card
📍 Monterrey