Company DescriptionLinked In is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.
We're also committed to providing transformational opportunities for our own employees by investing in their growth.
We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.Job DescriptionAt Linked In, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.
The work location of this role is hybrid and will be based in Mexico City, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.
We are seeking a Manager, Customer Success to lead our Hispanic LATAM Customer Success team.
This team plays a critical role in ensuring our customers achieve meaningful outcomes with Linked In's Talent solutions.
As a leader, you will be responsible for building, developing, and inspiring a high-performing team of Customer Success Managers (CSMs), while driving customer adoption, engagement, satisfaction, and retention across your portfolio.
You will serve as both a strategic leader and a hands-on partner in key customer engagements, helping navigate complex scenarios and ensuring long-term success.
You will also play a key role in shaping regional strategy, driving operational excellence, and influencing cross-functional initiatives across Sales,



Product, and Operations.
Responsibilities:
Team Leadership & Talent Development
Lead, coach, and develop a team of Customer Success Managers, fostering a high-performance and growth-oriented cultureAttract, hire, and retain top talent, while maintaining a strong pipeline for future hiring needsModel an "always be coaching" mindset, providing ongoing feedback, mentorship, and career development supportPartner with Customer Success leaders across LATAM to drive alignment and share best practicesCustomer Outcomes & Impact
Ensure customers achieve measurable outcomes through strong adoption and engagement with Linked In Talent solutionsDevelop deep expertise in Linked In products, customer use cases, and regional market dynamicsEngage directly with senior customer stakeholders to support strategic accounts and mitigate renewal riskGuide your team through complex customer scenarios, including escalations and executive-level conversationsBusiness & Operational Leadership
Own the health and performance of your segment, including renewal forecasting, risk management, and retention outcomesDrive consistent execution against key metrics, including adoption, engagement, churn reduction, and customer value realizationCoach your team to effectively use CRM and Customer Success platforms (e.g.,



Microsoft Dynamics, Gainsight) to manage customer health, track engagement, and inform decisionsLeverage data and insights to identify trends, improve predictability, and elevate team performanceLead your team through change, ensuring clarity in priorities, processes, and toolsIdentify and implement improvements to post-sales processes, systems, and ways of working within your team and segmentContribute to regional initiatives and support the rollout of global programs, ensuring strong execution and local adoptionCross-Functional Partnership
Partner closely with Sales leadership to align on account strategy, customer health, and business goalsCollaborate with cross-functional teams (e.g., Product, Operations, Marketing) to represent the voice of the customer and drive improvementsContribute to regional and global initiatives, ensuring effective execution and local relevanceQualificationsBasic Qualifications:
Fluent in Spanish and English7+ years of customer-facing experience in a Saa S, technology, or related industry1+ year of people management experience or demonstrated leadership through cross-functional initiativesPreferred Qualifications:
Portuguese proficiency is a plusExperience in recruitment technology, HR tech, or learning and development solutionsStrong understanding of the LATAM market and operating within a general organizationProven ability to lead teams through change and drive business outcomes in a matrixed environmentStrong communication and influencing skills, with the ability to engage effectively with internal and customer stakeholdersAdditional Information

📌 Manager, Customer Success (Mexicali)
🏢 Linkedin
📍 Mexicali