Who We Are
Build.
Scale.
Sustain.PALO IT is a integral technology consultancy that crafts tech as a force for good.
We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit.
We do the right thing, and we do it right.
We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)We are robust and resilient (100% independent and 0 debt)We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligenceWe are positive, courageous, caring, doers and committed to excellenceAbout Gen-e2
While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First.
Our approach is a game-changer in productivity and quality, with a strong collaboration between AI generative and our best talents:We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design — with Git Hub CopilotThe quality consistently exceeds the output of our best traditional engineering teamsA product repository houses all product artefacts, giving AI full project context for higher-quality generationA library of rules and prompts defines coding standards, design principles, and security guidelinesWith Gen-e2, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.Your Role
As aLead Content Ops & Conversational AI , you will define and scale the Content Operations practice, transforming content into a strategic, reusable,



and AI-powered infrastructure across all customer touchpoints.Define and implement theContent Ops model , including governance, voice & tone frameworks, and content standardsDesign and scaleomnichannel conversational systems(chatbots, voice, messaging, email, in-product experiences)Build and managemodular, reusable conversational flowsaligned with user journeys and business goalsEstablishsemantic QA frameworksto ensure consistency, accuracy, and brand alignment across channelsDesign and optimizeend-to-end content workflows , integrating Product, Marketing, CX, and EngineeringDefine and managetooling architecture , including conversational platforms and content automation toolsLeverageAI/NLP and LLMsto design, generate, and optimize conversational experiencesTrain, fine-tune, and evaluatelanguage models and conversational systemsIntegrate platforms such asVoiceflow, Dialogflow, Rasa, Chat GPT, Braze, Twilio, SendgridDefine and trackOKRs and KPIs , including comprehension rates, resolution rates, engagement, and conversionDrivecontent personalization and automation strategiesat scaleAct as astrategic bridgebetween Product, Marketing, Data, and Engineering teamsInfluence stakeholders and scale adoption of Content Ops practices across the organizationWho You AreProven experience inContent Ops, Conversational Design, or CX/UX Writing at scaleStrong experience designingconversational experiences across multiple channelsHands-on experience withNLP, LLMs,



or AI-driven content systemsExperience with conversational tools such asVoiceflow, Dialogflow, Rasa, or similarFamiliarity withCRM/engagement platforms (Braze, Twilio, Sendgrid)Strong understanding ofcontent lifecycle, governance, and modular content systemsExperience definingvoice & tone systems and content guidelinesSoft SkillsStrongstrategic communication and storytelling mindsetHigh level ofempathy and user-centric thinkingAbility tofacilitate cross-functional collaborationStrongsystems thinking applied to content ecosystemsComfortable making decisions incomplex and ambiguous environmentsAI-Native Engineering (Core Expectation)UseGenerative AI coding tools(e.g., Git Hub Copilot, Cursor) as a first-class engineering assistant for:Code scaffolding and refactoringCode generation and optimisationTest-cases and documentation generationBuild applications throughAI-driven development practices , including:AI-assisted debugging and troubleshootingIntelligent code completion and pattern recognitionAutomated documentation generationApplyprompt engineering best practicesfor reliable, repeatable engineering outcomes.ValidateGen AI output(determinism checks, guardrails, fallback logic).
More About PALO IT
We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs.
We are continuously taking action to:Become a climate net-zero companyDeliver projects with a positive impactTrain 100% of our workforce on impactAchieve B Corp certification across all officesContinuously measure & improve employee happinessWhat We OfferStimulating working environmentsUnique career pathInternational mobilityInternal R&D; projectsKnowledge sharingPersonalized trainingEntrepreneurship & intrapreneurship

📌 Ai First Content Strategist (León)
🏢 Solicitud de empleo para AI First Content Strategist en PALO IT
📍 León