DescriptionAt Ten, our ambition is clear: to become the most trusted service business in the world.
As the global leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and a global network of expert teams.
We are looking for aCRM Managerwho will take ownership of our CRM strategy and execution across key global regions, driving both day-to-day excellence and long-term innovation.
This is a high-impact role combiningstrategic leadership, hands-on execution, and team management , ideal for someone who thrives in a fast-paced, data-driven, and customer-centric environment.What you'll doOwn and drive CRM strategyLead the end-to-end delivery of CRM programs acrossAmericas, EMEA, LAC, and APAC
Translate business goals and customer insights into clear CRM roadmaps and actionable plans
Champion acustomer-first, value-driven CRM approachacross the organization
Act as the regional point of contact and escalation for all CRM-related initiatives
Execute and optimize campaignsOversee the planning, execution, and optimization of multi-channel CRM campaigns
Drive lifecycle marketing initiatives includingacquisition, engagement, retention, and reactivation
Implement and scaletest & learn frameworks(A/B and multivariate testing)
Continuously optimize journeys, segmentation, and messaging based on performance data
Leverage technology and dataWork with leading CRM and marketing automation platforms ( e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar )
Use data (behavioral, transactional, preference-based) to driveadvanced personalization
Partner with technical teams to improve data flows, integrations, and tracking




Monitor performance across key KPIs (engagement, conversion, retention, revenue) and translate insights into actionNote: Experience with Braze is a plus, but not essential — what matters is the ability to quickly learn and adapt to new CRM platforms during the onboarding period.Lead and collaborateManage and develop CRM team members, fostering growth and high performance
Collaborate with global stakeholders across marketing, product, and tech
Act as a CRM subject-matter expert, promoting best practices and innovation
Manage relationships with external vendors and CRM/ESP partnersRequirementsProven experience as aCRM Manageror similar role, owning end-to-end CRM programs
Strong hands-on experience withenterprise-level CRM or ESP platforms(such as Salesforce Marketing Cloud, Braze, Klaviyo, etc.)
Experience withMailchimp is acceptable when combined with more advanced platforms
Solid understanding ofcustomer lifecycle marketing, segmentation, and personalization strategies
Strong analytical mindset with the ability to turn data into actionable insights
Experience leading teams and working with integral stakeholders
Strong project management and communication skills
Results-driven, proactive, and comfortable managing multiple priorities
What success looks like
Scalable, high-performing CRM programs that drivemeasurable commercial impact
Continuous improvement through testing, innovation, and data-driven decisions
Strong alignment between CRM initiatives and broader business objectives
A high-performing, engaged CRM teamBenefitsGrocery and food vouchers scheme.
SGMM (Private Major Medical Insurance) and SV (Life Insurance).
Our culture
At Ten, we are

📌 Crm Manager (Santa Catarina)
🏢 The Ten Group,llc
📍 Santa Catarina