Role Details
Work Arrangement:Work From Home/Remote
Contract Duration:Full timeThe Role
We are seeking an experiencedLab Technicianto providereal-time clinical and laboratory supportfor a digital dental platform.
This role focuses on scan review, design feedback, workflow troubleshooting, and close coordination with dental labs—supporting clinicians through live channels including chat, phone, and video.
This position requires stronghands-on bench experience,deep familiarity with3 Shape,and the ability to guide clinicians throughSKU-specific workflowswith confidence.Key Responsibilities:
Providereal-time clinical and lab supportto dental clinicians
Review intraoral scans for quality, accuracy, and clinical readiness
Deliverdesign feedbackaligned with prescribed treatment plans
Troubleshoot digital dental workflows and case submission issues
Coordinate closely with partner labs to ensure smooth case execution
Support clinicians vialive chat, phone, and video consultations
Document cases, recommendations, and outcomes accurately
Identify case risks and escalate complex clinical concerns when needed
Maintain deep knowledge ofSKU-specific products and workflowsQualifications:
5+ years experienceas a dental laboratory bench technician
3+ years hands-on experience with 3 Shape
Strong understanding of digital dental design and lab workflows
Comfortable supporting clinicians in real time across multiple channels
Ability to explain technical and clinical concepts clearly to providers
Experience supporting multiple SKUs or product linesNice to Have:
Experience with other CAD/CAM platforms or intraoral scanners
Background supporting Saa S or digital dental platforms
Experience in remote or virtual clinical support environmentsKey Skills & Competencies
Clinical judgment and attention to detail
Clear, confident clinician communication
Strong problem-solving and troubleshooting ability
Ability to prioritize and manage live clinical cases




Collaborative mindset across clinical, lab, and technical teams
Company Culture Is At Our CoreCore values give our work intention and our culture its edge.
They're the standards we hold for ourselves, our partners, and each other.Care for others:Empathy is a key driver.
When people thrive, so does the mission.Embrace growth:Curiosity fuels progress.
Take bold risks, sharpen your edge, go forward.Manifest trust:Trust is our currency.
Earn it daily, protect it fiercely, and let it fuel what's next.Take ownership:Bold choices with integrity at the core—that's how impact lasts.Be humble:Humility opens the door to better ideas.
Hear others, lift others, keep learning.Crescendois proud to be an equal-opportunity workplace.
We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together.
We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.If you require assistance or accommodations to participate in the job application or interview process, please contact.PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data.
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📌 Lab Technician Dental Support (Mx) (La Candelaria)
🏢 Crescendo.ai
📍 La Candelaria