We are currently hiring Seasonal Customer Support Representatives to join a fast-paced e Commerce support team during Peak season.This is a f ully remote opportunity for candidates based in Mexicowho are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support.
This seasonal project will run through September 11, ****, with paid training provided before agents transition into live customer support.
We're looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels.What You'll Be Doing
Answering customer inquiries via phone, chat, email, and SMS
Assisting customers with purchase-related questions and order support
Following up on pending inquiries and unresolved customer interactions
Accurately documenting customer interactions and updates
Providing friendly, professional, and solution-focused support
Building positive customer relationships through clear communicationTraining & Project Timeline
Training Start Date: Monday, June 8, ****
One week of training followed by one week of supported on-the-job experience
Seasonal project ending September 11, ****
Compensation
$5.50 USD per hour
Paid weeklyImportant Information
This is a fully remote seasonal opportunity
Candidates must be fluent in English
Applications and resumes must be submitted in English
Only candidates based in Mexico will be considered for this postingHiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
Resume and Prescreen Questionnaire Review
One-Way Video Interview
Live Interview
Final InterviewPlease note: This is an English-speaking role that requires strong written and verbal English communication skills.
All resumes/CVs must be submitted in English to be considered for the position.
What We're Looking For
Previous customer service experience
Previous call center experience
Strong English communication skills, both written and verbal
Excellent grammar, spelling, and punctuation
Comfortable multitasking across systems and tabs
Basic computer proficiency, including typing, copy/paste, and navigation skills
Minimum typing speed of 30+ WPM
Positive attitude with strong problem-solving skills
Reliable and professional work ethic